- To save time and money, download and review these MDT Troubleshooting Steps prior to sending back an MDT.
- FiveCubits RMA policy reserves the right for FiveCubits to issue a $100 fee if no issues are found during fault verification testing.
- FiveCubits will cover shipping costs between the manufacturer and the return to the customer on all returned units. We ask customers to pay for shipping to return the device to the Five Cubits Draper, Utah office.
Warranty – FiveCubits will replace devices with manufacturing defects as soon as the problem with the device is verified in our test facility. Charges for repair will occur when warranty devices have damage caused by field use, i.e., broken screens, damaged connectors, etc.
Non-Warranty – FiveCubits will replace devices with repaired units, if available. Otherwise, the device will be sent to the manufacturer for repair. Allow 2-4 weeks for repair and return shipping.